I have to preface this post by saying: I like CREDO Mobile.
CREDO is a production of Working Assets, the good guys among phone service providers. As Working Assets, they used to issue a coupon for one free pint of Ben & Jerry's Ice Cream with every monthly bill. That was awesome. As CREDO, they donate 1% of my bill to fifteen charities and non-profits I support and agree with. That's also awesome.
There are many things to like about CREDO, not the least of which is the fact that they got me away from T-Mobile. T-Mobile knowingly sells phones they anticipate will break down shortly after their warranty, but you have to upgrade them before the warranty is up, or else you have to pay full price for an entirely new phone. Attend: they will not replace their broken-assed phone. They make you buy a new one, if you want service for the remaining year of your contract. Oh yes, you have to sign a two-year contract (fairly standard among phone companies) and you have a perfectly working phone for the first year, but then it breaks down and you either have a non-working phone for which you still have to pay service, or you can buy an entirely new phone for a couple hundred dollars. Or you can break your contract and pay a $200 penalty. But CREDO covers that penalty fee, when you switch (and keep your number), and the Katana phone I got from them was free. Plus a portion of my bill goes to charity.
The only problem is illustrated in the two attached photos. The upper left is my bill: after I was refused a contract on the basis of my credit score (which, by the way, is 80 points higher than the national average), they still sent me a bill (for $0.00). How this bill, or service refusal, reached me is uncertain, for observe: my name is misspelled, my street is misspelled (trust me), my city was completely misspelled, and that is not the abbreviation for Minnesota. Their mailings reached me on the strength of my ZIP code alone!
But they corrected the error (that is, they deleted that account and started a new one, which was approved) and I got my new phone today and... it has their company name misspelled on the home screen, as per the second photo. Astounding, no? I asked them if they need an editor, for I am freelance and my rates are competitive.
Well, anyway, I look forward to my new, well-intentioned phone company.